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Job Opening details:-
Company Name :- Bain & Company
Position Name :- Associate, IT Support
Company Location :- Gurgaon, Haryana
Job Category :- Jobs in Haryana
Full Job Description :-
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor’s list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.
WHAT YOU’LL DO
This position’s primary role is to service the IT support needs of our user base in a demanding results-oriented environment. This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction. This person will learn support skills in a fast-paced, results-driven environment and be able to expand their technical ability across a range of software, hardware and mobile platforms.
Be Key contact for IT related problems and issues for Bain employees
Take ownership from start to finish, troubleshoot and resolve hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
Perform consistent follow-up with user to ensure complete resolution and user satisfaction
Maintain accurate inventory database, repair log and activity log
Escalate issues to senior team member or regional team member. Keeping ownership of the issues
Proactively identify and complete TSG projects that add value to the department and/or our customers
Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
Build and deploy standard notebook and desktop computers
Support Audio-Visual equipment (Projectors, Videoconference Units)
Use Active Directory to create and manage user accounts and set permissions
Develop best practices in the IT environment through experience sharing
Coordinate off-site repairs with external vendors
Participate in Global projects if requested
Work with other TSG staff to test new applications and upgrades
Provide off-hours, weekend and holiday pager coverage as needed
Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
Excellent customer service skills are paramount to success in this position
Empathy with the IT end-user experience
2-4 years previous corporate experience strongly preferred
Demonstrated interest and aptitude in technology and technical issues
This is an entry level position
Proactive, confident and self-motivated
Strong time management and prioritization skills in a multi-tasking environment
Ability to work well in a team environment
Calm and clear thinking under pressure
Aptitude for analytical problem resolution
Ability to occasionally work extended hours, including evenings and weekends hours to meet project deadlines or resolve issues
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest over $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity and social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
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